Who is Solounge?

I am an IT Project Manager with 4+ years of experience leading technological advancements, streamlining workflows, and optimizing resources. With expertise in project management, system analysis, and technology integration, I specialize in implementing innovative solutions that drive operational efficiency. Passionate about problem-solving and leveraging technology to achieve organizational goals, I thrive in dynamic environments where efficiency and innovation intersect.

Skills

    • Jira Atlassian 

    • Smart sheet Management

    • Asana

    • TeamPay

    • Hybrent

    • Quantitative & Qualitative Researching

    • Symantec 

    •  McAfee Encryption

    • Tugboat

    • KnowBe4

    • Active Listening

    • Logical Reasoning 

    • Mac

    • O365 and Active Directory Administration 

    • Microsoft Deployment Toolkit 

    • Cisco Meraki

    • Aternity

    • ADP

    •  Aptible 

    • QRadar Administration

    • Google Suite 

    • Skype for Business

    • WebEx Teams

    • Slack

    • Ring Central 

    • WordPress

    • Wix

    • RocketBuildr

    • Squarespace

    • Service Now

    •  Spiceworks 

    • Team Dynamix

    • BMC Helix Remedy

    • Confluence

    • TeamViewer 

    • Bomgar Remote Support

Education

  • Certifications

    • PMI CAPM Certification; Above Target

    State University of New York College at Buffalo

    • Bachelor of Science , Computer Information Systems

    • Deans Honors Program ; GPA 3.5/4.0

    CUNY Kingsborough Community College Brooklyn, New York 

    • Associates of Arts , Liberal Arts                        

    • Phi Theta Kappa International Honor Society; GPA 3.6/4.0

Job Experience

  • Harris County Elections | Election Technician Contractor | Houston, Texas
    ​Oct 2023 – Present​

    • Provided on-site technical support for election devices, troubleshooting connectivity, hardware, and software issues.

    • Configured and maintained iOS/iPadOS devices, printers, and cellular hotspot/MiFi connections.

    • Assisted election officials by resolving technical issues quickly to minimize downtime on Election Day.

    • Coordinated with senior technical teams and project managers to ensure smooth election operations.

    • Trained and guided poll workers on proper use of voting technology and best practices.

    Kindbody | Senior Technical Operations Analyst | Remote, Texas

    Mar 2022 - Present

    •  Streamlined data analysis methods, enhancing operational efficiency across security, technology, billing, and clinical teams.

    •  Led the successful launch of over 12 clinic labs through strategic vendor relationships and comprehensive project management.

    •  Facilitated cross-functional team trainings, ensuring seamless adoption of new systems and policies.

    •  Identified and implemented operational improvements, driving significant advancements in workflow and productivity.

    •  Developed and executed innovative solutions to optimize clinic operations, resulting in enhanced service delivery.

    •  Enhanced clinic operations by implementing innovative solutions, boosting service delivery and operational efficiency.

  • Robert Half Technology / Kindbody | IT Project Manager/Voice Actor (Contractor) | Remote, New York

    Aug 2021 - Mar 2022

    •   Recorded and edited the voice over for Kindbody’s answer phone operator. Led cross-functional teams to launch new clinics, ensuring timely procurement of $40K in technical equipment per site.

    •  Directed technology implementation projects, optimizing resources and timelines to meet organizational objectives and enhance operational efficiency.

    •  Partnered with IT departments to coordinate project resources, achieving seamless integration and consensus across teams.

    •  Pioneered technology research initiatives, aligning new solutions with organizational goals and performing system audits for validation.

    •  Forecasted budget requirements and managed $30K worth of computer assets for employee onboarding, ensuring financial objectives were met.

    •  Analyzed and optimized technology solutions, leading to a 20% increase in system efficiency and alignment with organizational objectives.

    SUIT MAKE | Project Coordinator | Remote

    Feb 2021 - Oct 2021

    •  Structured the company’s G Suite drive for accessibilityStreamlined cross-functional team workflows, boosting project completion rate by 20% through enhanced communication and goal setting.

    •  Implemented project tracking systems, ensuring timely delivery of projects and maintaining high-quality standards across all deliverables.

    •  Coordinated with creative, SEO, and marketing teams to optimize project outcomes, fostering a collaborative environment for innovation.

    •  Optimized G Suite drive structure, improving team efficiency and accessibility, resulting in a 15% reduction in project turnaround time.

    •  Monitored and analyzed weekly business performance metrics, identifying areas for improvement and implementing solutions to enhance productivity.

    •  Enhanced project efficiency by 20% through streamlined communication and timely goal setting.

  • Robert Half Technology/ GEICO | Junior System Analyst (Contractor) | Long Island, New York

    Aug 2020 - Aug 2021

    •  Assisted users with VMWare Virtualization and experienced in PC/ Mac Migrations, Software upgradesAnalyzed system performance metrics, identifying and resolving bottlenecks to enhance efficiency and user satisfaction.

    •  Led a team to troubleshoot and resolve over 300 technical issues monthly, improving overall system uptime by 15%.

    •  Provided comprehensive support for remote employees, ensuring seamless transitions to virtual work environments post-COVID.

    •  Developed automated scripts to streamline laptop deployment processes, reducing setup time by 30%.

    •  Maintained detailed documentation of technical issues and resolutions using BMC Helix, ensuring accurate records for future reference.

    •  Analyzed technical issues and developed solutions, reducing system downtime by 15% and improving overall user satisfaction.

    Board of Elections | Election Technician| New York
    May 2020 – June 2020

    • Provided on-site technical support for election devices, troubleshooting connectivity, hardware, and software issues.

    • Configured and maintained iOS/iPadOS devices, printers, and cellular hotspot/MiFi connections.

    • Assisted election officials by resolving technical issues quickly to minimize downtime on Election Day.

    • Coordinated with senior technical teams and project managers to ensure smooth election operations.

    • Trained and guided poll workers on proper use of voting technology and best practices.